Questions & Answers

• Why didn't I receive an order confirmation email?

If you did not receive your order confirmation email, please check your spam folder. Please email us at xventures470@gmail.com and we will resend the confirmation.

• Can I cancel my order?

If your order has not shipped, you can email us to cancel your order.
*Please note that we cannot cancel orders that have already been shipped.

• What is the current lead time?

We have a current lead time of at least 4 months on all orders.

• Can I change the delivery address after payment?

Please email us to change your address before your item ships.

• Do you ship international?

No, we currently do not ship internationally.

• What type of heater are you using?

We are currently only using the 5kw diesel heater

• What size and type of Pelican box do you use on your product?

We are currently only using Pelican Vault 300. The measurements are as follow:

Interior: 16.0 × 11.0 × 6.5"
Exterior: 17.5 × 14.2 × 7.2"

• What are the measurement of the diesel tanks?

• Does the heater work with high altitude?

The heater does have alpine built in function to use for high altitude environment.

• Will there be instructions provided to operate the heater?

Besides the manual, we will provide operating instruction and video for your reference.

• How many amps does a diesel heater use? 

The good news is that the heater uses the most amps on start-up. That can be anywhere up to 8 or 10 amps depending on the size of the heater. Running time is a lot lower with the heater barely drawing over 2 amps. Sometimes it is a lot less than that.

• What power source does the heater use?

You can use car battery or a Jackery or similar with recommending 400w and up. 400w will last at most 6 hours.

• What is the heater BTU and temperature?

On average, you are looking at receiving up to 17,000 BTUs which equals about 3 1/2 space heaters working at 1500 watts. The heater should work in temperature as low as -40 degree.